Return & Refund Policy

Customer satisfaction is important to us. Please read our return policy carefully.

Custom Photo Frame Orders

As all custom photo frames are personalized and manufactured specifically for each customer, they are not eligible for return, exchange, or refund unless:

The product arrives damaged.
The wrong product is delivered.
There is a manufacturing defect.

Ready-to-Print Collection Orders

Eligible products may be returned within 7 days of delivery if:

The product is unused.
It is returned in original packaging.
The item is not damaged by the customer.

Damaged or Incorrect Orders

Please report any damaged or incorrect items within 48 hours of delivery.

Send:

Order Number
Product Photos
Packaging Photos

to our support team.

Refund Process

Approved refunds will be processed within 5–10 business days to the original payment method.

Non-Refundable Situations

Refunds will not be provided for:

Change of mind.
Incorrect photo uploaded by customer.
Low-quality images provided by customer.
Minor color variations due to screen display differences.

Contact

Email: support@getaframe.in